If you topped up your balance but the funds were not credited to your account, follow these steps:

• Check your payment history in your banking app to make sure the transaction was successful.
• Make sure you entered the correct details during the top-up (e.g., phone number, account number, amount, recipient bank).
• If the money was debited but not credited, contact our support team using the form below.

Support Request Form:

Payment Receipt*: [attach a screenshot of the receipt to your message]

Additional Information: [include any other details that may help us verify the payment]

* – required field