If you want to withdraw funds due to any problem you have while using our service, you can use the information provided in the FAQ section.
If no advice has helped you, you can use the support of our service https://smsfast.com/support. Write to us and they will help you solve any problems you have with using the service.
All funds added to a user's balance are considered internal currency and may only be used to purchase services on the SMSFAST website.
Balance withdrawals are not possible.
Refunds are only possible in cases when the service was not delivered due to technical reasons beyond the user’s control:
- In activation mode: if no SMS was received and the activation was cancelled by the user in a timely manner.
- In long-term rental: if no SMS was received within 15 minutes after the rental started and the user manually cancelled the rental through the interface.
- In all other cases, funds are non-refundable.
- In eligible situations (e.g., activation cancellation), funds are automatically returned to the user's account balance. These funds can be reused within the Service.
Refunds will not be issued:
- If the number has received at least one SMS
- If the rental was not cancelled within 15 minutes of purchase
- If the number was used for activities that violate the Service rules
- In case of errors caused by third-party services (e.g., refusal to accept the number)
- If you have questions regarding a specific situation, you can create a support ticket through https://smsfast.com/support — we will review your request promptly.