Financial Questions
We strive to maintain the most stable, transparent, and predictable pricing policy possible, ensuring that our clients always understand how and why the cost of our services is determined. However, due to constantly evolving market dynamics, the cost of certain services may be adjusted periodically. These changes are never arbitrary — they are the result of careful monitoring and analysis of multiple factors that directly influence the market.The main factors shaping our pricing include the average level of market prices, supplier costs, and fluctuations in demand for specific destinations or types of services. For example, during peak periods when activity for particular numbers sharply increases — such as the launch of popular platforms, verification waves, or global marketing campaigns — prices for the corresponding numbers may temporarily rise due to higher demand and limited supply. Nonetheless, we make every effort to stabilize these fluctuations and ensure that our regular clients experience minimal impact.Basic tariffs for the most frequently used destinations — such as the USA, the UK, and Germany — have remained virtually unchanged for a long time. These directions are the backbone of our service portfolio, and we treat them with special care. In contrast, prices for rarer destinations may vary more noticeably because of supply limitations, local regulations, or other specific factors that influence the availability and reliability of numbers.We also take seasonality into account. For instance, during major holidays, sales events, or promotional campaigns on large digital platforms, the demand for specific numbers and services can grow rapidly, which may temporarily affect their cost. However, even in such cases, we always strive to maintain a fair balance between market realities and the interests of our clients.An important part of our pricing policy is our flexible system of discounts and special offers. When purchasing large or wholesale packages of numbers, or when entering into long-term cooperation, customers receive significant discounts that can offset general market price increases. We also regularly analyze customer feedback and behavior to identify opportunities for optimization without sacrificing service quality or reliability. All active promotions and discount campaigns are displayed on our website in real time, ensuring full transparency.We take a particularly careful approach to changing prices for popular destinations. Before any tariff increase, our team conducts a comprehensive analysis of the competitive environment, forecasts potential impacts on customer satisfaction, and assesses the sustainability of such adjustments. Moreover, our system allows for a segmented approach — price changes may only affect specific categories of numbers or services, minimizing the effect on the majority of users.In addition, we provide detailed activation success statistics for every destination, enabling customers to make informed decisions when selecting numbers.We are confident that our pricing strategy allows us to remain competitive while delivering high-quality services at a fair and balanced cost. Our ultimate goal is to build long-term, mutually beneficial relationships with our clients. We are always open to dialogue and ready to discuss personalized conditions for large-scale orders or ongoing cooperation, ensuring that every customer receives the best possible value.
We provide discounts through a multi-level loyalty program, where the discount amount directly depends on your status in the system. The status is assigned automatically when a certain amount of deposits is reached and entitles you to a permanent discount on all services provided by the service. Our loyalty program consists of several levels, each of which opens up new advantages and increases the discount percentage. The higher your status, the more favorable conditions you get when purchasing a number.The site has 6 statuses: BasicClassicSilverGoldPlatinumDiamond. Top up your balance in the amount of $10 or more per week, and at the beginning of next week our system will automatically issue a status equivalent to the amount of your deposits.The status is updated every Monday at 00:00 Moscow time. The higher the amount of deposits per week, the higher the status. Have you replenished your balance in the amount of $500 or more in a week? On Monday, the status will be updated to Diamond, and you will receive the maximum benefits of the loyalty program.If you want to get the desired status without waiting for Monday, the Turbo Boost system is created especially for you. Top up your balance in the amount of $10 or more. After replenishment, the "Turbo Boost" button will become active. Click on it, and the status will be issued ahead of schedule.After activating "Turbo Boost", the previous replenishment progress will lose weight. The received status will remain active until Monday.The first time you top up your account to $10, you automatically receive the initial Basic status, which does not include a discount. With subsequent deposits, the amount of all deposits for the week accumulates, and when a certain threshold is reached, your status increases.We have provided special conditions for those who plan large deposits. With a one-time deposit of a significant amount, you can immediately receive an upgraded status with a maximum discount. This is especially convenient for business clients and those who actively use our services for commercial projects. We also offer a personalized approach to determining the status for corporate clients based on their monthly order volume.We are constantly working on improving the loyalty program and adding new privileges for high-status customers. Additional advantages include priority technical support, access to number cancellation within two minutes of activation, immunity from the lock system, and other features that help make working with our service even more comfortable and efficient.The current status and the amount up to the next level are always displayed in your personal account. You can track your progress in the loyalty program and schedule deposits to achieve the desired discount level. Our system is transparent and understandable — we value every customer and are ready to reward your loyalty with substantial discounts and additional features.
If you have topped up your balance in our service, but the money has not been displayed on your account, we recommend following these steps to resolve the issue promptly:Open the transaction history in the mobile application or online banking of your financial institution. Make sure that the transaction has been completed successfully (status "Executed" or "Completed", and that the funds have been debited from your account.Make sure that you entered the correct information when depositing the account (for example, phone number, account number, amount, recipient bank).In some cases, funds may not be credited immediately. Funds are automatically credited within 20 minutes.If the funds have not been credited to the balance, please contact our support team using the form below.Support Service Request Form:A payment receipt that will show the details of the payment, namely the time of payment, the amount of payment and the recipient*: [attach a screenshot of the receipt to your message]Additional information: [provide any other information that may help us confirm the payment]* – required field to fill inIf you have sent a cryptocurrency to our address, but the balance has not been updated, follow these steps to resolve the problem:Check the transaction status on the blockchain. To do this, find the transaction hash (TxID) in the transaction history of your crypto wallet, check the status on the corresponding blockchain explorer (Etherscan for ETH, Blockchain.com for BTC, etc.) and make sure that the transaction has been confirmed.Check the correctness of the transfer data, namely the exact amount of the transaction, including the commission, the recipient's address, etc.If the funds have not been credited to the balance, please contact our support team using the form below.Support Service Request Form:Transaction hash (TxID)*: [send it as a text message when creating a ticket.]*Additional information: [provide any other information that may help us confirm the payment]* – required field to fill in
If you want to withdraw funds due to any problem you have while using our service, you can use the information provided in the FAQ section.If no advice has helped you, you can use the support of our service https://smsfast.com/support. Write to us and they will help you solve any problems you have with using the service.All funds added to a user's balance are considered internal currency and may only be used to purchase services on the SMSFAST website.Balance withdrawals are not possible.Refunds are only possible in cases when the service was not delivered due to technical reasons beyond the user’s control:In activation mode: if no SMS was received and the activation was cancelled by the user in a timely manner.In long-term rental: if no SMS was received within 15 minutes after the rental started and the user manually cancelled the rental through the interface.In all other cases, funds are non-refundable.In eligible situations (e.g., activation cancellation), funds are automatically returned to the user's account balance. These funds can be reused within the Service.Refunds will not be issued:If the number has received at least one SMSIf the rental was not cancelled within 15 minutes of purchaseIf the number was used for activities that violate the Service rulesIn case of errors caused by third-party services (e.g., refusal to accept the number)If you have questions regarding a specific situation, you can create a support ticket through https://smsfast.com/support — we will review your request promptly.