Financial Questions

If you topped up your balance but the funds were not credited to your account, follow these steps:Check your payment history in your banking app to make sure the transaction was successful.Make sure you entered the correct details during the top-up (e.g., phone number, account number, amount, recipient bank).If the money was debited but not credited, contact our support team using the form below.Support Request Form:Payment Receipt*: [attach a screenshot of the receipt to your message]Additional Information: [include any other details that may help us verify the payment]* – required field

Balance withdrawal is not available. The balance can only be spent within the service.