Financial Questions
If you have topped up your balance in our service, but the money has not been displayed on your account, we recommend following these steps to resolve the issue promptly:Open the transaction history in the mobile application or online banking of your financial institution. Make sure that the transaction has been completed successfully (status "Executed" or "Completed", and that the funds have been debited from your account.Make sure that you entered the correct information when depositing the account (for example, phone number, account number, amount, recipient bank).In some cases, funds may not be credited immediately. Funds are automatically credited within 20 minutes.If the funds have not been credited to the balance, please contact our support team using the form below.Support Service Request Form:A payment receipt that will show the details of the payment, namely the time of payment, the amount of payment and the recipient*: [attach a screenshot of the receipt to your message]Additional information: [provide any other information that may help us confirm the payment]* – required field to fill inIf you have sent a cryptocurrency to our address, but the balance has not been updated, follow these steps to resolve the problem:Check the transaction status on the blockchain. To do this, find the transaction hash (TxID) in the transaction history of your crypto wallet, check the status on the corresponding blockchain explorer (Etherscan for ETH, Blockchain.com for BTC, etc.) and make sure that the transaction has been confirmed.Check the correctness of the transfer data, namely the exact amount of the transaction, including the commission, the recipient's address, etc.If the funds have not been credited to the balance, please contact our support team using the form below.Support Service Request Form:Transaction hash (TxID)*: [send it as a text message when creating a ticket.]*Additional information: [provide any other information that may help us confirm the payment]* – required field to fill in
If you want to withdraw funds due to any problem you have while using our service, you can use the information provided in the FAQ section.If no advice has helped you, you can use the support of our service https://smsfast.com/support. Write to us and they will help you solve any problems you have with using the service.All funds added to a user's balance are considered internal currency and may only be used to purchase services on the SMSFAST website.Balance withdrawals are not possible.Refunds are only possible in cases when the service was not delivered due to technical reasons beyond the user’s control:In activation mode: if no SMS was received and the activation was cancelled by the user in a timely manner.In long-term rental: if no SMS was received within 15 minutes after the rental started and the user manually cancelled the rental through the interface.In all other cases, funds are non-refundable.In eligible situations (e.g., activation cancellation), funds are automatically returned to the user's account balance. These funds can be reused within the Service.Refunds will not be issued:If the number has received at least one SMSIf the rental was not cancelled within 15 minutes of purchaseIf the number was used for activities that violate the Service rulesIn case of errors caused by third-party services (e.g., refusal to accept the number)If you have questions regarding a specific situation, you can create a support ticket through https://smsfast.com/support — we will review your request promptly.